Customer Service Executive

RK Creatives; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Singapore seeks individuals for client management roles. Candidates should be strong team players with excellent communication skills, able to manage client portfolios effectively. Entry-level candidates are welcome, and there are opportunities for professional skill upgrading in a dynamic, hybrid working environment.

Benefits

Attractive incentives

Excellent staff welfare

Professional skill upgrading opportunities

Qualifications

• Confident and effective team player, able to work independently under pressure.
• Proficient with technology.

Responsibilities

• Manage internal customers for order management and attend to inquiries.
• Reach out to existing client base.
• Attend to ad hoc client's requests.

Skills

Team player

Strong communication skills

Client service skills

Job description

JOB PURPOSE:

Remuneration: $3,500 to $4,500 (commensurate with experience)

5-day work week

Key Requirements:

• A confident and effective team player; able to work independently and under pressure
• Strong communication skills required
• Preparation of necessary paperwork for onboarding new transactions
• Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner
• Maintain a high level of frontline service

Key Responsibilities:

• Reach out to the company’s existing active and non-active client base
• Manage internal customers for order management and attend to their inquiries
• Attend to clients’ ad hoc requests and inquiries via face-to-face, phone, email, or video conference
• Actively update clients by sending EDMs
• Introduce new services to existing clients
• Manage and service client portfolios
• Be proficient with technology

What to Expect:

• Fast-paced and dynamic environment
• Professional skill upgrading opportunities (selected)
• Attractive incentives

Job Highlights:

• Excellent staff welfare
• Professional skill upgrading opportunities
• Dynamic working environment
• Hybrid working model

Entry-level candidates are welcome to apply.
Minimum of 2 or more years of related experience may be considered for senior positions.

Company Profile:

Our client is one of Singapore’s longest-established and leading financial institutions.