Customer Service Executive

OPTROTECH PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is looking for a Customer Service Executive to manage sales order processing and enhance customer communication. Successful candidates should have 2–4 years of experience in customer service and be proficient in Microsoft Dynamics 365. The role requires effective coordination with regional teams and excellent communication skills in English. This office-based position offers a dynamic work environment focusing on service efficiency and customer satisfaction.

Qualifications

• Minimum 2–4 years of experience in customer service, sales coordination, or order management.
• Experience handling international customers or suppliers preferred.
• Technical understanding of mechanical or optical components is advantageous.

Responsibilities

• Manage sales order entries and fulfilment using Microsoft Dynamics 365 Business Central.
• Act as the main contact point for customers regarding quotations and order status.
• Coordinate with internal teams for accurate and timely deliveries.

Skills

Customer orientation

Documentation accuracy

Communication skills

Coordination skills

Education

Diploma or Bachelor’s Degree in Business Administration, Engineering, Supply Chain

Tools

Microsoft Dynamics 365 Business Central

Microsoft Office (Excel, Word, PowerPoint)

Job description

Purpose of Job

The Customer Service Executive supports day-to-day operations in sales order processing, customer communication, and supply coordination.

This role ensures smooth order flow within Microsoft Dynamics 365 Business Central, while liaising closely with the Sales, Procurement, Engineering, and Logistics teams to deliver superior service and timely fulfilment to customers worldwide.

Job Duties

• Manage sales order entries, confirmations, and fulfilment using Microsoft Dynamics 365 Business Central.
• Serve as the main contact point for customers on quotations, order status, delivery updates, and service requests.
• Coordinate with internal teams (Sales, Logistics, Planning, and Procurement) to ensure accurate and on-time deliveries.
• Prepare and issue sales quotations, invoices, and shipping documents in accordance with internal procedures.
• Handle customer complaints or returns (RMA) by coordinating with suppliers and internal quality teams.
• Maintain customer master data, price lists, and order history in Business Central.
• Support the Sales & Product Management team with product information, stock checks, and lead-time confirmations.
• Monitor shipment progress and follow up with logistics providers on delivery tracking.
• Participate in continuous process improvement for service efficiency and data accuracy.
• Perform any other duties or projects as assigned by the Reporting Manager to support business operations.

Experience

• Minimum 2–4 years of experience in customer service, sales coordination, or order management within an engineering, manufacturing, or trading environment.
• Experience in handling international customers or suppliers across Europe, the U.S., and Asia.
• Working experience in Microsoft Dynamics 365 Business Central (or similar ERP systems) is required.
• Familiarity with export documentation, freight coordination, and inventory processes will be an advantage.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Engineering, Supply Chain, or a related field.
• Strong foundation in sales order workflow and customer account management.
• Technical understanding of mechanical or optical components preferred.
• Additional training in export operations, or customer relations will be an asset.

Other Requirements

• Language: Excellent written and spoken English. Ability to communicate effectively with counterparts in China and Malaysia is an advantage for coordination across regional sites and supplier/customer discussions.
• Systems: Proficient in Microsoft Dynamics 365 Business Central and Microsoft Office (Excel, Word, PowerPoint).
• Interpersonal Skills: Strong communication, coordination, and customer-handling abilities.
• Travel: Primarily office-based in Singapore

Key Competencies Required For the Job (Core & Behavioural)

Core Competencies

• Strong customer orientation and responsiveness.
• Excellent documentation and order management accuracy.
• Good understanding of sales workflows and ERP system operations (Business Central).
• Effective coordination and multitasking in a fast-paced environment.
• Solid follow-up skills and attention to detail.

Behavioural Competencies

• Professional & Courteous: Maintains a positive attitude when interacting with customers and colleagues.
• Team-Oriented: Collaborates effectively with cross-functional teams.
• Problem-Solving Mindset: Handles issues proactively and efficiently.
• Reliable & Accountable: Takes ownership of commitments and deadlines.
• Continuous Improvement: Looks for ways to enhance customer satisfaction and process efficiency.