Customer Service Executive

TracX Logis; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An E-commerce logistics company in Singapore is looking for full-time Customer Service Executives. You will be responsible for providing excellent customer service via calls and emails, handling complaints, and ensuring timely resolutions. Prior call center experience is preferred, but a positive attitude and willingness to learn can compensate. Attractive remuneration package includes salary, performance incentives, and additional allowances.

Benefits

Performance Incentive

Attendance Incentive

Meal Allowance

12 days annual leave

14 days medical leave

Qualifications

• Able to start immediately will be preferred.
• Prior experience in call centers is preferred.
• Willingness to learn and positive attitude.

Responsibilities

• Provide friendly and professional communication during call transactions and email enquiries.
• Advise clear and accurate information based on enquiries.
• Handle complaints and ensure prompt resolutions.

Job description

We are an E-commerce logistics company based in Toh Guan Road East, Jurong looking to hire full-time Customer Service Executives.

Job Responsibilities

• Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
• Provide excellent customer service and attend to partner's request of assistance.
• Advise clear and accurate information based on sellers/partners/internal staff enquiries.
• Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
• Follow up on cases proactively and attentively.
• Able to settle escalated cases within the specified limit in accordance to the company’s call response policy.
• Other ad-hoc duties as assigned.

Job Requirements

• Able to start immediately will be preferred!
• Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you!

Remuneration Package

• Basic salary: $2,050 (During Probation) and $2,350 (After Confirmation)
• Performance Incentive (Variable Allowance): $150 monthly depending on performance appraisal!
• Attendance Incentive (Variable Allowance): $150 monthly for good attendance record! (No lateness or absence)
• Meal Allowance: $10 meal allowance for overtime exceeding 2hrs
• Tenure allowance - Eligible after the 1st/2nd/3rd year of employment ranging from $150-$500/monthly
• Eligible for Overtime
• 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

Working Hours

Monday-Friday: 9am - 6pm

Saturday: 9 am to 1 pm

Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.