CUSTOMER SERVICE EXECUTIVE

THE TALENT PEOPLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Executive to ensure positive interactions with customers. This role involves engaging with customers via phone, email, and chat, solving problems, and collaborating with teams. Candidates with a passion for service and a mindset for continuous improvement will thrive. Competitive salary and opportunities for professional growth are offered.

Benefits

Positive work environment

Professional growth opportunities

Performance-based incentives

Qualifications

• Must engage with customers through phone, email, and chat.
• Able to troubleshoot and solve customer issues creatively.
• Experience in educating customers about products and services.

Responsibilities

• Engage with customers to address inquiries and resolve issues.
• Tackle challenges and find solutions for customer satisfaction.
• Work with cross-functional teams and share customer insights.

Skills

Customer interaction

Problem solving

Product knowledge

Team collaboration

Continuous improvement mindset

Job description

The Talent People x JSIT-PE

The Talent People is proud to partner with JSIT-PE, a government initiative aimed at strengthening Singapore’s Precision Engineering sector by addressing manpower challenges and fostering industry growth.

By applying for our job opportunities, you’re joining a strategic effort to enhance Singapore’s Precision Engineering landscape.

As a Customer Service Executive, you will be the ambassador of our company, ensuring that every customer interaction is a positive and memorable one. Here's what your role will entail:

Responsibilities

• Customer Interaction: Engage with customers through various channels, including phone, email, and chat, to address inquiries, provide information, and resolve issues. Your friendly and empathetic approach will be crucial in building strong customer relationships.
• Problem Solving: Be a problem‑solving guru! Tackle challenges head‑on, troubleshoot issues, and find creative solutions to exceed customer expectations. Your ability to think on your feet will set you apart.
• Product Knowledge: Become an expert on our products and services. Your in‑depth knowledge will empower you to educate customers, recommend solutions, and ensure they get the most out of their experience.
• Team Collaboration: Work closely with cross‑functional teams to share customer insights, collaborate on improvements, and contribute to the overall success of the company. Teamwork makes the dream work!
• Continuous Improvement: Embrace a mindset of continuous improvement. Provide valuable feedback on processes, suggest enhancements, and contribute to the evolution of our customer service strategy.

If you're ready to embark on a rewarding journey where your passion for customer service will shine, apply now and be a part of our customer‑centric success story! Your next adventure awaits!

What We Offer

• Positive Work Environment: Join a supportive and inclusive team that values diversity and encourages open communication.
• Professional Growth: Take advantage of opportunities for career advancement,skill development and 1-1 Mentorship. We invest in our team members' success.
• Impactful Work: Be a key player in delivering outstanding customer experiences and shaping the reputation of our brand.
• Competitive Compensation: Enjoy a competitive salary, along with performance‑based incentives and benefits.

Job Description

• Remuneration: $3,200 to $4,000
• Higher Remuneration will be offered to those with experience.
• 5 days work week
• Entry Level are welcome to apply
• Minimum of 2 or more years of related working experience may be considered for the Senior positions

The Talent People 24C2589