Customer Service Executive

LE XUE WHOLE BRAIN EDUCATION PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution located in Singapore is seeking an individual for Administrative & Data Management. The role involves managing administrative tasks, client information, teaching materials, and assisting in marketing events. Candidates should be fluent in English and Chinese, with at least 1 year of relevant experience, and a passion for the education sector. Employee benefits include annual leave and discounts on courses.

Benefits

14+ days annual leave

Employee discount on education courses

Base salary + course commission

Career development training

Qualifications

• 1+ year experience in customer service/front desk at an educational institution.
• Able to handle bilingual parent communication.
• Detail-oriented and patient.

Responsibilities

• Handle administrative tasks such as rescheduling and leave requests.
• Record client information and course data.
• Manage teaching materials inventory.
• Assist in monthly revenue report compilation.
• Assist in planning open house/parent seminar events.
• Manage social media platforms for course updates.

Skills

Fluent in English & Chinese

Customer service experience

Proficient in Office (Excel)

Basic social media operation

Strong multitasking ability

Friendly interaction

Detail-oriented

Passion for education

Job description

Administrative & Data Management

• Handle administrative tasks such as rescheduling and leave requests.
• Record client information and course data.
• Manage teaching materials inventory, prepare and distribute learning materials.
• Assist in monthly revenue report compilation.

Events & Marketing Support

• Assist in planning and executing open house/parent seminar events.
• Manage social media platforms (FB/Instagram/Xiaohongshu) to post course updates.

Requirements

• Fluent in English & Chinese (must handle bilingual parent communication).
• 1+ year experience in customer service/front desk at an educational institution.
• Proficient in Office, especially Excel data management.
• Basic social media operations (posting on FB/IG/Xiaohongshu).
• Strong multitasking ability.
• Friendly when interacting with children/parents.
• Detail-oriented, patient, able to handle emergencies.
• Passionate about the education industry.

Employee Benefits

• 14+ days annual leave.
• Employee discount on brain education courses (for children/relatives).
• Base salary + course commission.
• Career development training (early childhood brain education).

Working Schedule

• Shift-based: 44 hours/week, 5.5 working days (specific hours arranged by supervisor).
• Fixed day off: Monday.