Customer Service Executive

HOME CLICK PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore seeks a Customer Service Executive to enhance customer experiences. You will communicate effectively, provide guidance on data protection, and drive service improvements through feedback analysis. The ideal candidate has experience in customer service, excellent communication skills, and a proactive approach in resolving issues. Joining a supportive team, you'll contribute to continuous growth and improvement in the service delivered.

Qualifications

• Proven experience in a customer service role with an understanding of best practices.
• Knowledge of personal data protection applicable in daily work.
• Strong interpersonal skills with a professional approach.

Responsibilities

• Communicating effectively with customers, addressing inquiries with empathy.
• Providing advice on personal data protection and ensuring compliance.
• Gathering and analyzing feedback to improve service delivery.

Skills

Customer-focused

Excellent communication

Problem-solving

Detail-oriented

Team player

Job description

Join Our Team as a Customer Service Executive – Where Every Interaction Matters!

Are you passionate about helping others and delivering exceptional customer experiences? Do you thrive in a collaborative environment, enjoy learning new things, and constantly look for ways to improve how things work? If so, we want to hear from you!

We are looking for a Customer Service Executive who brings energy, empathy, and professionalism to every customer interaction. In this role, you'll play a crucial part in maintaining our high standards of service and ensuring every customer feels heard, supported, and satisfied.

What You’ll Be Doing:

• Communicating clearly and effectively with customers, addressing inquiries and concerns with empathy and efficiency.
• Providing expert advice on personal data protection and ensuring compliance with relevant privacy regulations.
• Standardising customer service responses to maintain a consistent, high-quality experience across all channels.
• Gathering and analyzing customer feedback to drive continuous improvements in service delivery.
• Collaborating with internal teams to resolve complex issues and deliver seamless support.
• Identifying opportunities to enhance customer experience and streamline service processes.
• Following up to ensure full resolution of customer concerns, building strong and lasting relationships.
• Tracking key customer service metrics such as response time and resolution rate to ensure performance targets are met.
• Contributing to the evolution of customer service policies that support our commitment to excellence.
• Engaging in proactive retention efforts, offering tailored support to meet customer needs.

What We’re Looking For:

• Enthusiastic and customer-focused individuals who take pride in creating positive experiences.
• Proven experience in a customer service role with a solid understanding of best practices.
• Knowledge of personal data protection and how to apply it in daily work.
• Excellent communication and interpersonal skills – professional, clear, and friendly.
• Strong problem-solving abilities and a proactive approach to resolving concerns.
• Team players who enjoy working with others, sharing knowledge, and learning new things.
• Detail-oriented multitaskers who can thrive in a fast-paced environment.
• A passion for continuous improvement and making processes better.
• Availability to work on weekends – this is a must.

Why Join Us?

You’ll be part of a supportive, dynamic team where your contributions make a real impact. We believe in continuous learning, open communication, and always looking for ways to improve. If you’re enthusiastic about serving customers and want to grow your career in a collaborative and evolving environment, this could be the perfect fit.

Ready to make a difference? Apply now and be part of something great.