CUSTOMER SERVICE EXEC (Club) @ Labrador MRT ($2500-$3500/3MthBonus/6Day/2 Shift)

Asia Advance Human Resource; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A private recreation club in Singapore is seeking a Customer Service Assistant or Executive to provide excellent service and support to members. The role includes administrative support, customer service, and facility oversight. Suitable candidates will have good communication and interpersonal skills, be team players, and hold at least an N Level, O Level, or ITE Certificate. Interested candidates should apply with their resumes in Microsoft Word or PDF format.

Benefits

Uniform shirt provided

14 Days Annual Leave and 14 Days sick leave

Dental and medical benefits

Annual wage supplement and performance bonus

Qualifications

• Pleasant personality with good communication skills, both written and oral.
• Able to work 2 rotating shifts and on weekends and public holidays.
• Ability to work well both individually and in a team with minimal supervision.
• Prior experience working in a recreation club will be an advantage.

Responsibilities

• Provide customer service to members using the facilities.
• Answer phone enquiries and provide information regarding facilities.
• Update booking system and handle payments.
• Ensure adherence to regulations and safety procedures.

Skills

Good Communications Skills

Good Customer Service Skills

Good Interpersonal Skills

Team Player

Able to work independently

Education

N Level/O Level/ITE Certificate

Tools

MS Word

MS Excel

Job description

CUSTOMER SERVICE ASST OR CUSTOMER SERVICE EXECUTIVE (PRIVATE RECREATION CLUB)

$2500-$3500*

+ Fix 13 Mths AWS

Averagely AWS plus Variable Bonus** is between 2 to 3 months for the past years

Permanent Job Offer

Buses : 176, 188, 10, 30, 51, 143 and 175

5 Mins Walk from MRT

6-day work week

2 rotating shifts

Morning shift staggered between 7.30am and 7.00pm

Afternoon shift staggered between 12.00pm and 11.00pm

Able to work 2 shift

Able to work on weekends and public holidays

Dental & Medical Benefits

Good Communications Skills

Able to work in a team

Able to work independently

Team Player

Good Interpersonal Skills

Good Customer Service Skills

Supervisory Experiences

This is a Supervisory role

Able to start work immediately, short notices or max one month notice

Looking for candidates with any industry working experiences in clubs, government club or private club, guest relations, customer services, call centre, retail, front desk, hotel, airlines, any type of hospitality industry welcome

Kindly note that, this is not a desk bound job, candidates job scope need to move around the club facilities to overlook and supervise the other workers.

BENEFITS:

• Uniform shirt provided
• 14 Days Annual Leave and 14 Days sick leave
• Dental and medical benefits
• Annual wage supplement and performance bonus

Requirements:

• Able to work 2 rotating shifts and on weekends and public holidays
• Pleasant personality with good communication skills, both written and oral
• Ability to work well both individually and in a team with minimal supervision
• Conversant with IT applications, MS Word, MS Excel etc
• Prior experience working in a recreation club will be an advantage
• Minimum N Level/O Level/ITE Certificate

Duties And Responsibilities:

• Administrative Support
• Provide customer service to members using the facilities, including checking of identification pass to ensure only authorised users are entering facilities, and registering members for facility use and events/activities
• Answer phone enquiries eg. provide information with regards to facilities and activities
• Update booking system, complete daily facility and activity reports and handle payments
• Monitor members, guests and contractors at the assigned event/activity and report any issues to the superior
• Instructional Support (includes but not limited to): Demonstrate procedures common to the activities and instruct on use of related equipment
• Setup/prepare facilities prior to scheduled start time of events/activities eg. exercise classes, workshops, functions and sporting events
• Ensure adherence to regulations and safety procedures
• Facility/Equipment Maintenance (includes but not limited to): Ensure facilities are open and/or closed at the posted time
• Monitor and check the security of premises
• Monitor activities within the facility and ensure good order and discipline
• Ensure facilities are properly maintained, safe and ready for play/use
• Ensure proper cleaning and maintenance of facilities and equipment ie. facilities and equipment are in a clean, neat and orderly state at all times
• Report maintenance problems and unsafe conditions or discrepancies that cannot be fixed in-house to the superior

Kindly Note :

*Remuneration will be commensurate with working experiences and qualifications.

Kindly be advised that the salary range stated above is provided solely as a general reference and does not constitute a final offer.

**Variable bonus will be subject to company performance and candidates' performance

We regret that only shortlisted candidates will be notify.

Application :

Please submit your resume only in : MICROSOFT WORDS FORMAT (Prefer) OR PDF FORMAT to :

Please indicate in your resume the following details for fast processing :

Full Personal Particulars (Example : DOB and Nationality)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .