Customer Service Engineer (5 Days | Company Transport Provided)

JAC Recruitment Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Part time

Job summary

A recruitment agency in Singapore is seeking a skilled Customer Service Engineer to provide pre- and post-sales support for engine products. This role involves managing resources and service operations to ensure timely completion of work orders. The ideal candidate should have strong technical knowledge, leadership skills, and experience in service operations within the heavy equipment industry.

Benefits

Company transport provided

Qualifications

• Minimum 3–5 years of experience in service operations or heavy equipment industry.
• Knowledge of Caterpillar products and ISO standards is an advantage.

Responsibilities

• Deliver pre- and post-sales support for engine products.
• Manage manpower and asset resources to achieve revenue and budget targets.
• Liaise with department managers on machine, customer, and staff matters.
• Open and manage work orders, monitor progress, and ensure timely invoicing.
• Coordinate subcontractor work and mobilize service personnel for optimal utilization.
• Assist in troubleshooting technical issues and provide technical support across product lines.
• Oversee recruitment, training, and development of service staff.
• Administer HR-related matters including leave, safety, and grievance handling.
• Ensure compliance with ISO procedures and company standards.

Skills

Strong leadership

Planning skills

Resource management

Excellent communication

Problem-solving abilities

Education

Diploma/Degree in Mechanical or Electrical Engineering

Job description

Overview

Location: West, Singapore (Company transport provided)

Working Hours: Monday – Friday, 8:00AM - 5:15PM, Overtime available

Employment Type: Contract, 2 years, renewable

Job Summary

We are seeking a skilled and proactive Customer Service Engineer to provide pre- and post-sales support for engine products. This role involves managing manpower and resources efficiently, coordinating service operations, and ensuring timely completion of work orders. The ideal candidate will possess strong technical knowledge, leadership abilities, and a commitment to maintaining service quality and customer satisfaction.

Key Responsibilities

• Deliver pre- and post-sales support for engine products.
• Manage manpower and asset resources to achieve revenue and budget targets.
• Liaise with department managers on machine, customer, and staff matters.
• Open and manage work orders, monitor progress, and ensure timely invoicing.
• Coordinate subcontractor work and mobilize service personnel for optimal utilization.
• Assist in troubleshooting technical issues and provide technical support across product lines.
• Oversee recruitment, training, and development of service staff.
• Administer HR-related matters including leave, safety, and grievance handling.
• Ensure compliance with ISO procedures and company standards.

Requirements

• Diploma/Degree in Mechanical or Electrical Engineering or related field.
• Minimum 3–5 years of experience in service operations or heavy equipment industry.
• Strong leadership, planning, and resource management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of Caterpillar products and ISO standards is an advantage.

If you\'re ready to grow your career in a cutting-edge industry, apply now and become part of a vibrant, forward-thinking team!

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JAC Recruitment Pte. Ltd.
EA License No: 90C3026
EA Personnel Name: Ng Siew Thien
Registration No: R22107842