Customer Service Coordinator – Order Fulfillment / Spare Parts | AMK - Up to $4k [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Support Specialist. This role involves managing customer inquiries, preparing quotations, and ensuring timely execution of orders. The ideal candidate should hold a degree or diploma with at least 3 years of relevant experience, able to work after office hours as needed. If you're proactive and skilled in project management, we want you to join our team and contribute to our success.

Qualifications

• At least 3 years of relevant working experience in customer support.
• Willingness to work after office hours if necessary.
• Experience in managing multiple projects with deadlines is a plus.

Responsibilities

• Provide good customer support to corporate customers.
• Respond promptly to customer inquiries and prepare quotations.
• Maintain accurate records of spare parts price lists.
• Coordinate with customers and internal teams for order fulfillment.

Skills

Customer support

Order management

Quotation preparation

Project management

Education

Degree or Diploma

Job description

• Working days: Monday - Friday 830am to 530pm
• Working Location: Ang Mo Kio
• Salary: $2,500 - $4,000 (depend on exp)

Job Responsibilities

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation.

Job Requirements

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position
• Able to work after office hours when required
• Experience in managing multiple projects/engagements with short deadlines is an advantage