Customer Service Coordinator (Logistics Service)

HR Focus; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company based in Singapore is seeking candidates to manage logistics operations and customer interactions. Responsibilities include handling inquiries, arranging deliveries, managing complaints, and preparing reports. Ideal applicants must be Singapore citizens or Permanent Residents, possess GCE 'O' Level or a Logistics Management certificate, and be bilingual in English and Mandarin. A pleasant working environment with an attractive remuneration package awaits successful candidates.

Benefits

Pleasant working environment with good staff welfare

Attractive remuneration package

Variable bonus & AWS

Medical and dental benefits

Transport allowance of $120

Qualifications

• Open to Singapore Citizens / Permanent Residents only.
• 1–2 years’ experience in third-party logistics (3PL) will be an advantage.

Responsibilities

• Attend to email enquiries and incoming calls.
• Liaise with customers and transporters to arrange local deliveries.
• Handle air and sea shipment bookings with freight forwarders.
• Manage customer complaints and conduct investigations when required.
• Prepare and submit daily/monthly reports to customers.
• Handle import and export permit declarations.
• Prepare simple draft logistics billings.
• Perform ad-hoc tasks upon customer request.
• Support other operational duties as assigned.

Skills

Bilingual in English and Mandarin

Proficient in Microsoft Office

Education

GCE ‘O’ Level

Certificate in Logistics Management

Job description

🚨 (No Work Pass Quota) 🚨

Only Singapore Citizens / Permanent Residents may apply

Work Location: Pandan Road
Pandan Road
(Company provides pick-up and drop-off from Clementi MRT)

Working Hours:
Monday to Friday, 8:30 AM – 5:30 PM

Salary:
Up to $2,300 (commensurate with experience)

Benefits

• Pleasant working environment with good staff welfare
• Attractive remuneration package
• Variable bonus & AWS
• Medical and dental benefits
• Transport allowance of $120

Requirements

• Open to Singapore Citizens / Permanent Residents only
• Minimum GCE ‘O’ Level or relevant Certificate in Logistics Management
• Bilingual in English and Mandarin (required to handle Chinese documents)
• 1–2 years’ experience in third-party logistics (3PL) will be an advantage
• Proficient in Microsoft Office

Key Responsibilities

• Attend to email enquiries and incoming calls
• Liaise with customers and transporters to arrange local deliveries
• Handle air and sea shipment bookings with freight forwarders
• Manage customer complaints and conduct investigations when required
• Prepare and submit daily/monthly reports to customers
• Handle import and export permit declarations
• Prepare simple draft logistics billings
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• Perform ad-hoc tasks upon customer request
• Support other operational duties as assigned