Customer Service Coordinator (IT, Technology Industry)

Talent Trader Group Pte Ltd; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A dynamic recruitment firm in Singapore is looking for a Sales Administrator to ensure efficient sales administration and assist Account Managers. The role requires a diploma in Business Administration and at least 1 year of relevant experience in the IT/Technology industry. Strong communication skills are essential. Interested candidates should email their resumes.

Qualifications

• Minimum of 1 year of experience in administration and sales coordination within the IT/Technology industry.

Responsibilities

• Ensure an efficient and effective sales administration process for customer satisfaction.
• Assist Account Managers in preparing accurate sales quotations.
• Respond promptly to customer requests for product information.
• Process confirmed sales orders accurately and efficiently.
• Build and maintain strong relationships with customers.

Skills

Excellent communication and presentation skills

Education

Diploma in Business Administration or any related field

Job description

Responsibilities

• Ensure an efficient and effective sales administration process and coordination to achieve the highest level of customer satisfaction.
• Assist Account Managers in preparing accurate sales quotations for customer inquiries, maintaining attention to detail and consistent follow-up.
• Respond promptly to customer requests for quotations and product information related to new purchases or license/maintenance renewals.
• Verify pricing details before submitting them to the Purchaser for Purchase Order processing.
• Process confirmed sales orders accurately and efficiently.
• Address customer delivery requests and coordinate closely with the Operations team to ensure timely fulfillment.
• Escalate any maintenance or support issues reported by customers to the Operations team for resolution.
• Collaborate with Account Managers to help achieve overall sales performance targets.
• Maintain systematic and organized documentation of all relevant data.
• Collect and provide necessary information to support Account Managers in tender requirements, coordinating with Suppliers and the Technical Solutions team.
• Monitor and follow up on tender progress and status updates.
• Build and maintain strong relationships with customers to identify additional opportunities beyond current requests, contributing to increased sales revenue.
• Perform other administrative or ad-hoc duties as assigned by the company.

Requirements

• Diploma in Business Administration or any related field.
• Minimum of 1 year of experience in administration and sales coordination within the IT/Technology industry.
• Excellent communication and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [e-mail]

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

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