Customer Service Coordinator (Fresh are welcome to apply)

Convergint; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading global systems integrator in Singapore is seeking a Customer Service Coordinator. This role is responsible for providing comprehensive support to the System and Customer Service Department while ensuring exceptional customer service. Candidates should possess basic IT knowledge, strong communication skills, and the ability to manage time effectively. This is an excellent opportunity for fresh graduates eager to start their career in a dynamic environment.

Qualifications

• Basic IT knowledge in hardware, network, and database.
• Strong service sense and skills with good time management.
• Proven ability to build relationships with vendors and colleagues.

Responsibilities

• Achieve total client satisfaction by coordinating all customer service matters.
• Monitor quality of services provided in the branch office.
• Update and file customer service cases in the ERP system.

Skills

Customer service skills

Time management

Communication skills

IT knowledge

Job description

Customer Service Coordinator (Fresh are welcome to apply)

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Main Responsibilities

• Achieve total client satisfaction by effectively coordinating all customer service matters
• Closely monitor the quality of services provided by Convergint in the branch office
• Update, log, and file customer service cases in the ERP system, as well as coordinate and resolve customer service events and after-sales services
• Properly handle client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Timely submission of required documentation
• Client RPM arrangement and timely delivery of RPM report
• Weekly report preparation & submission to line manager

Requirements

• Basic IT knowledge in hardware, network and database
• Strong service sense and skills, good time management, high learning skill
• Proven ability to build relationships with vendors, internal client and colleagues
• Good communication and coordination skills
• Meticulous and able to work under pressure

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