Customer Service Coordinator (Freight Forwarding Industry)

TALENT TRADER GROUP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced candidate to manage customer inquiries, handle shipment bookings, and ensure smooth execution of import/export operations. The role requires a diploma in business administration and at least one year of experience in freight forwarding. Candidates should possess excellent communication and negotiation skills. Interested applicants can apply via email.

Qualifications

• Minimum 1 year of experience in freight forwarding.
• Strong relationship management abilities.

Responsibilities

• Respond to customer inquiries and handle shipment bookings.
• Coordinate space reservations and track availability.
• Work closely with the Import/Export team to ensure seamless job execution.
• Prepare and send pre-alerts to relevant stations before shipment arrival or departure.
• Review daily arrival and departure updates and communicate relevant details to customers.
• Ensure all special requests and handling instructions from customers are properly followed.
• Maintain organized filing systems.

Skills

Excellent communication skills

Negotiation skills

Interpersonal skills

Education

Diploma in Business Administration

Job description

Job Description

• Respond to customer inquiries and handle shipment bookings
• Coordinate space reservations and track availability
• Work closely with the Import/Export team to ensure seamless job execution
• Prepare and send pre-alerts to relevant stations before shipment arrival or departure
• Review daily arrival and departure updates and communicate relevant details to customers
• Ensure all special requests and handling instructions from customers are properly followed
• Interact with all involved parties efficiently and professionally, applying negotiation and interpersonal skills
• Maintain organized filing systems and ensure a tidy work environment
• Foster and enhance strong relationships with both internal teams and external clients

Requirements

• Diploma in Business Administration
• Minimum 1 year of experience in freight forwarding
• Excellent communication, negotiation and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [e-mail];

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

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