Customer Service Coordinator (Freight Forwarding)

TALENT TRADER GROUP PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A logistics company in Singapore is seeking a customer service representative to handle inquiries and coordinate shipment bookings. The role requires at least 1 year of experience in Freight Forwarding and proficiency in MS Office. You will work closely with Import/Export teams to ensure smooth job execution and develop positive relationships with stakeholders. If you are detail-oriented and possess excellent communication skills, we encourage you to apply!

Qualifications

• Minimum 1 year of customer service experience in Freight Forwarding.

Responsibilities

• Handle customer inquiries and coordinate shipment bookings.
• Arrange and confirm space reservations, and track bookings.
• Work closely with Import/Export teams for smooth job execution.
• Prepare and send pre-alerts to relevant stations.
• Review daily arrival and uplift details for customers.
• Follow special customer requests and handling requirements.
• Communicate effectively and professionally with all parties.
• Maintain an organized filing system and proper office housekeeping.
• Develop positive working relationships with stakeholders.

Skills

Customer service

Communication skills

MS Office proficiency

Education

Diploma in Business Administration or related fields

Job description

Job Description

• Handle customer inquiries and coordinate shipment bookings
• Arrange and confirm space reservations, and track bookings
• Work closely with the Import/Export teams to ensure smooth job execution
• Prepare and send all pre-alerts to the relevant stations before shipment arrival and departure
• Review daily arrival and uplift details and update customers accordingly
• Ensure all special customer requests or handling requirements are properly followed
• Communicate effectively and professionally with all relevant parties, using tact and negotiation skills
• Maintain an organized filing system and ensure proper office housekeeping
• Develop and strengthen positive working relationships with both internal and external stakeholders

Requirements

• Diploma in Business Administration or any related fields.
• Minimum 1 year of customer service experience in Freight Forwarding.
• Proficient in MS office applications

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [e-mail];

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

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