Customer Service Coordinator [Attractive salary package | SAP | Company Transport provided] - SM09

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics firm in Singapore is seeking a skilled Customer Service Representative to manage export and import operations. This role includes processing orders, ensuring accurate documentation, and coordinating with various departments and customers. Ideal candidates should have a diploma in logistics, at least 5 years of relevant experience, and proficiency in SAP. The position offers a salary range of $3200 - $3800 plus AWS and VB, along with company transport near Jurong East MRT.

Qualifications

• Minimum 5 years in export or logistics operations.
• Experience in export documentation and shipping procedures in Asia Pacific region.
• Proficient in all 5 areas: GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking.

Responsibilities

• Assist department's needs and customers' follow-up.
• Process export/import orders and ensure accurate documentation.
• Coordinate with forwarders and warehouses for timely shipment.

Skills

Export documentation

Logistics operations

Communication

Organizational skills

Education

Diploma in Logistics or a related discipline

Tools

SAP

Job description

Customer Service Representative

Location: Jurong Island (Company transport provided near Jurong East MRT)
Work hours: 8 am to 4.30 pm (Mon to Fri)
Salary range: $3200 - $3800+ AWS + VB + 15 Days AL

Responsibilities

• Incumbent reports to the Customer Service Manager in our Sales office
• Assist department's needs and customers' follow-up, preparation of documents and coordinating shipments and insurance declaration of outgoing products
• Process export / import orders and ensure accurate documentation (invoice, packing list, BL, COO, permits).
• Coordinate with forwarders and warehouses for timely shipment.
• Monitor shipments and resolve customs or delivery issues promptly.
• Maintain accurate records and ensure compliance with company policies.
• Communicate with customers and internal teams to provide updates and improve processes.

Requirements

• Diploma in Logistics or a related discipline
• Experience in export documentation and shipping procedures in Asia Pacific region and order administration are essential
• Minimum 5 years in export or logistics operations and proficiency in SAP is an advantage.
• Must familiar with all 5 Areas: GSAP, Import & export documentation, Letter of Credit & bank negotiation, Warehouse and Carrier booking