Customer Service Coordinator (1 year contract, up to $4300)

People Profilers Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a support role responsible for managing service requests and customer interactions. The position requires a commercial vocational diploma and offers a competitive remuneration package along with benefits. Key responsibilities include scheduling support attendances, invoicing customers, and maintaining compliance with quality management standards. Candidates must have effective time management skills and a continuous improvement mindset. This position operates on a 5-day work week with a completion bonus for the contract's duration.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Commercial vocational diploma with corresponding professional experience.
• Able to work independently.
• Effective time management skills.
• Continuous Improvement Mindset.

Responsibilities

• Answer and prioritize incoming support requests.
• Schedule and arrange Field Support Attendances.
• Provide service quotation to Customers.
• Monitor service progress and update status.
• Verify completion of service support delivered.
• Invoice Customers based on service outcome.
• Maintain understanding of company products.
• Review Quality Management System requirements.
• Perform weekly on-call duties.

Skills

Effective time management skills

Ability to work independently

Continuous Improvement Mindset

Education

Commercial vocational diploma

Job description

· Location: Pandan Crescent, MNC

· 5 days work week

· Salary: up to $4,300

· 1 Year contract with completion bonus

Responsibilities

• Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request

• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)

• Provide service quotation to Customers based upon the job requirements.

• Prepare Field Support Engineers(T4) and Service Partner for the job.

• Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.

• Verify completion of service support delivered.

• Invoice Customers as per initial quotation and based on service outcome

• Maintain competent understanding of actual and new company’s products, their functions, and alternatives.

• Review the Quality Management System requirements and ensure operations complies.

• Perform weekly on-call duties.

Requirements

• Commercial vocational diploma with corresponding professional experience.

• Able to work independently.

• Effective time management skills.

• Continuous Improvement Mindset.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified