Customer Service Coordinator

THE STONE DIARIES PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading sales company in Singapore is looking for an Inside Sales Representative with a minimum of 3 years of experience. The role involves responding to customer inquiries, reaching out to leads, preparing proposals, and collaborating with teams to promote products. Strong interpersonal skills and a customer-oriented approach are essential, alongside self-motivation and the ability to work well in a small team environment. This opportunity offers growth in a dynamic sales environment.

Qualifications

• Minimum 3 years of experience in inside sales, with retail experience preferred.
• Strong interpersonal skills and customer-oriented.
• Good business acumen: able to understand customer needs and convert enquiries into orders.

Responsibilities

• Respond to inbound enquiries from potential customers.
• Proactively reach out to warm leads and existing clients to promote products.
• Prepare quotations and proposals in collaboration with the Product/Technical team.
• Prepare quotations and proposals with the Product/Technical team.
• Maintain strong product knowledge to address customer questions.

Skills

Interpersonal skills

Customer orientation

Business acumen

Self-motivated

Job description

Roles & Responsibilities

• Respond to inbound enquiries (phone/email) from potential customers.
• Proactively reach out to warm leads and existing clients to promote our product portfolio and upsell / cross-sell services.
• Qualify leads by assessing customer requirements (size, design, installation needs, etc.) and match them with our offerings.
• Prepare quotations and proposals in collaboration with the Product/Technical team.
• Work closely with Marketing to feedback on lead quality, campaign performance and market trends.
• Maintain strong product knowledge and understanding of service processes to confidently address customer questions.

Job Requirements

• Minimum 3 years of experience in inside sales, with retail experience preferred.
• Strong interpersonal skills and customer-oriented.
• Good business acumen: able to understand customer needs, convert enquiries into orders, and coordinate with internal teams.
• Self-motivated, with a positive attitude and ability to thrive in a small team environment.