Customer Service Coordinator

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Coordinator to manage service calls, allocate jobs to Technicians, and liaise with customers and suppliers. The ideal candidate should have a diploma in business management and experience in customer service or sales support roles, preferably in logistics. Strong communication and organizational skills, along with proficiency in Microsoft Office, are essential. Interested applicants are invited to submit their resume accordingly.

Qualifications

• Experience in customer service or sales support roles, preferably in logistics.
• Ability to manage multiple tasks and prioritise effectively.
• Strong written and verbal communication skills.

Responsibilities

• Respond to service calls and inquiries promptly.
• Allocate service jobs to Technicians.
• Print invoices and send to customers.
• Update AS400 system with relevant information.
• Arrange appointments for PMP Services.

Skills

Customer service experience

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

Problem-solving mindset

Education

Diploma or degree in business management

Job description

Key Responsibilities

• Provide prompt response to customers’ and service calls, including enquiries and log-in of breakdown calls.
• Allocate service jobs to respective Technicians (open/close jobs, arrangement of spare parts to field technician and issue stationary).
• Provide update of information in AS400 on unavailable Technicians (sick leave or annual leave) to the Service team.
• Provide prompt response to ISMS messages
• Liaise with suppliers for battery job arrangements
• Arrange and make appointments with retail customers, FPM customers and Rentals customers for PMP Services
• Liaise with customers for entry clearances
• Assist to update personal information of Service Technicians.
• Update van allocation in AS400 and hour meters.
• Arrange Technicians to attend customers’ safety courses per customers’ requirements.

Month‑end Tasks

• Print invoices and send to customers
• Process factory cards

Reports/Contracts

• Update daily FST job reports.
• Renew customers’ PMP contracts and proposing PMP and put up PMP contract in AS400
• Issue picking lists for Technicians’ spare part orders
• Issue spare parts requisition documents to order parts for GLS
• Prepare daily Dashboard

System Maintenance, Job Cards and Ad hoc tasks

• Process retail, rental, FPM customers, cost of sales, warranty job cards
• Process dispatch advice (POS)
• Update SJC booklet, trucks customers history and ownership history in AS400
• Update service job cards

Requirements

• Diploma or degree in business management or a related field.
• Proven experience in customer service or sales support roles, preferably within the material handling or logistics industries.
• Strong verbal and written communication skills to effectively liaise with customers and internal teams.
• Excellent organizational skills with the ability to manage multiple tasks and priorities concurrently.
• Proficiency in Microsoft Office Suite
• Problem‑solving mindset with a focus on delivering outstanding customer experiences.

How to Apply

Interested applicants, please click on “Apply Now”or submit your resume to [e-mail]

Please include the following information:

• Reason for leaving
• Expected Salary

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Bong Cheong Leong (Alan)

EA Personnel Reg No: R25158271