Customer Service Coordinator

IM MACHINERY ASIA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A machinery company in Singapore is looking for a customer service representative to manage sales enquiries, process orders, and ensure customer satisfaction. Candidates should have a professional certificate or diploma and 1–2 years of customer service experience. Proficiency in ERP systems and MS Office is essential. Working hours are from 8:15 am to 6 pm, Monday to Friday, with a salary range of $2000 to $2500.

Qualifications

• Minimum with professional certificate / ITE / Diploma.
• 1 – 2 years experience in customer service.
• Proficiency in ERP & MS Office applications.

Responsibilities

• Manage Sales enquiries and prepare quotations.
• Order processing – prepare Invoice, Delivery Order & Packing/Picking List.
• Arrange standard export shipments to overseas.
• Liaise with Logistics to ensure smooth delivery.
• Ensure overall customer satisfaction.
• Prepare minutes and reports for the sales team.

Skills

Proficiency in ERP

MS Office applications

Good communications skills

Interpersonal skills

Education

Professional certificate / ITE / Diploma

Job description

Responsibilities

• Manage Sales enquiries and prepare quotations
• Order processing – prepare Invoice, Delivery Order & Packing/Picking List
• Arrange standard export shipments to overseas
• Liaise with Logistics to ensure smooth delivery
• Ensure overall customer satisfaction
• Prepare minutes and reports for the sales team
• Any other duties as delegated by the superior

Requirements

• Minimum with professional certificate / ITE / Diploma
• 1 – 2 years experience in customer service
• Proficiency in ERP & MS Office applications
• Good communications and interpersonal skills are essential
• Dynamic, hard working, pleasant personality, self-disciplined & self-motivated
• 8.15am to 6pm Monday to Friday
• $2000 - $2500