Customer Service Coordinator

WINE BOND PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local company in Singapore is seeking a Customer Service representative to manage customer enquiries, support order fulfillment, and provide excellent service. Candidates with 2-3 years of experience and proficiency in MS Office, especially Excel, are preferred. This full-time position offers a structured work week from Monday to Friday.

Benefits

AWS + Performance Bonus

Qualifications

• 2-3 years of relevant work experience is required.
• Candidates must be Singaporeans or PR.
• Ability to partner with multiple departments.

Responsibilities

• Handle customers’ enquiries, shipments, and orders promptly.
• Liaise with functional departments for order fulfillment.
• Update documentation into backend inventory system.

Skills

Interpersonal skills

Problem-solving skills

Attention to detail

Customer satisfaction focus

Tools

MS Excel

MS Word

Job description

Location

West

Customer Service

• Handle customers’ enquiries, shipments and orders promptly.
• Responsible for the entire order fulfillment process and liaise with other functional departments to achieve on time delivery.
• Provide excellent customer service via all relevant communication channels.
• Handle customers’ enquiries, feedbacks, daily orders.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Accurately update documentations into backend inventory system.
• Maintain strong working relationship with both internal and external stakeholders.
• Ensure compliance with Singapore Custom’s Standard Operating Procedures and company’s procedures.
• Assist with day to day tasks.

General

• Any other duties which may be assigned by manager.

Requirements

• Singaporeans or PR only.
• Ability to partner with multi-departments.
• A good team player with good interpersonal and communication skills
• Problem-solving skills and meticulous attention to detail.
• Efficiency and quality in handling customers queries
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word.
• Prior working experience preferably in prior customer service, logistics

Working Time

• Mon-Fri (8.30 am to 5.30pm)

Benefits

• AWS + Performance Bonus

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 2-3 years of relevant work experience required for this role