Customer Service Consultant

Shakura Pigmentation Beauty Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty services provider in Singapore is seeking a Customer Service Consultant to join their dynamic team. You’ll be the first point of contact for customers, providing exceptional service via phone, email, and live chat. Applicants should have at least 1 year of experience in customer service, excellent communication skills, and a passion for the beauty industry. The role offers a competitive salary, performance-based bonuses, and comprehensive health coverage.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and insurance coverage

Opportunities for career advancement

Discounts on beauty services and products

Qualifications

• At least 1 year of experience in a customer service or call centre role.
• Ability to build rapport with customers.
• A passion for delivering exceptional customer service.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and live chat.
• Handle customer complaints and concerns with empathy.
• Collaborate with the team to improve customer experience.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Customer rapport building

Familiarity with beauty industry

Job description

About the role

Join our dynamic team as a Customer Service Consultant at Shakura Pigmentation Beauty Pte Ltd, a leading provider of beauty services in the West Region. In this full-time role, you will be the first point of contact for our customers, delivering exceptional service and support to ensure their satisfaction.

What you'll be doing

1. Respond to incoming customer inquiries via phone, email, and live chat in a friendly and professional manner
2. Provide accurate and helpful information about our services, products, and policies
3. Handle customer complaints and concerns with empathy and find effective resolutions
4. Maintain detailed records of customer interactions and follow up as needed
5. Identify upselling opportunities and provide recommendations to customers
6. Collaborate with the team to continuously improve customer experience

What we're looking for

1. At least 1 year of experience in a customer service or call centre role
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and decision-making abilities
4. A passion for delivering exceptional customer service
5. Familiarity with the beauty industry and products is preferred

What we offer

At Shakura Pigmentation Beauty, we value our employees and offer a range of benefits to support your personal and professional growth. This includes:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and insurance coverage
3. Opportunities for career advancement and skills development
4. A collaborative and inclusive work environment
5. Discounts on our range of beauty services and products

About us

Shakura Pigmentation Beauty is a leading provider of high-quality beauty services in the West Region. Our mission is to help our customers feel confident and beautiful through our innovative treatments and exceptional customer service. With a talented team of beauty experts and a commitment to customer satisfaction, we are passionate about transforming the way people experience beauty.

Apply now to become our next Customer Service Consultant and be a part of our growing team!