CUSTOMER SERVICE CO-ORDINATOR

POH TIONG CHOON LOGISTICS LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company based in Singapore is seeking a candidate for a role focused on customer liaison and daily order management. Responsibilities include coordinating with customers and warehouse staff, handling SAP entries, and managing shipment logistics. Ideal candidates should have experience in logistics/customer service and familiarity with shipping documentation. Willingness to work overtime is required.

Qualifications

• Knowledge about shipping documentation is an advantage.
• Experience in Logistics / Shipping Customer Service is preferred.
• Familiarity with SAP and Warehouse Management System is required.
• Willingness to work overtime if needed.

Responsibilities

• Liaise with customers and warehouse for daily orders.
• Perform entries in SAP.
• Coordinate with customers on orders.
• Issue outbound instructions and release to warehouse.
• Coordinate transportation and shipping requirements.
• Coordinate with forwarder on shipments.
• Send reports requested by customers.
• Perform any other tasks as assigned by customers.

Skills

Shipping documentation knowledge

Logistics experience

SAP knowledge

Warehouse Management System (WMS)

Job description

Main Responsibilities

Base at customer office at Orchard Road

• Liaise with customers and warehouse CS for daily orders
• Perform entries in SAP
• Co-ordinate with customers on orders
• Issue outbound instruction and release to warehouse CS
• Co-ordinate with Transport Department for transportation & shipping requirements
• Co-ordinate with forwarder on shipments
• Send reports requested by customer
• Any other task assign by customer

Requirements

• Knows about shipping documentation will be advantage
• Some experience in Logistics / Shipping Customer Service background
• Know SAP, Warehouse Management System (WMS)
• Willing to work overtime (if required