CUSTOMER SERVICE CO-ORDINATOR

Jobstreet SG; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment platform in Singapore is seeking a Logistics Customer Service representative. Responsibilities include liaising with customers, performing SAP entries, and coordinating logistics and shipping requirements. Candidates should have some experience in logistics and knowledge of SAP and WMS. This role is crucial in ensuring efficient order processing and customer satisfaction.

Qualifications

• Familiarity with shipping documentation preferred.
• Prior experience in logistics or shipping customer service is advantageous.
• Proficiency in SAP and Warehouse Management Systems is essential.

Responsibilities

• Liaise with customers and warehouse for daily orders.
• Perform entries in SAP.
• Co-ordinate with customers on orders.
• Issue outbound instructions to warehouse.
• Coordinate transportation and shipping requirements.

Skills

Shipping documentation knowledge

Logistics / Shipping Customer Service experience

SAP knowledge

Warehouse Management System (WMS) knowledge

Job description

Responsibilities

Liaise with customers and warehouse CS for daily orders.

Perform entries in SAP.

Co‑ordinate with customers on orders.

Issue outbound instruction and release to warehouse CS.

Co‑ordinate with Transport Department for transportation & shipping requirements.

Co‑ordinate with forwarder on shipments.

Send reports requested by customer.

Any other task assigned by customer.

Requirements

• Knows about shipping documentation will be advantage.
• Some experience in Logistics / Shipping Customer Service background.
• Knowing SAP, Warehouse Management System (WMS).