Customer Service Clerk

W Network Sdn Bhd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A regional distributor and retailer in Singapore is seeking a Customer Service Representative to manage enquiries, handle returns, and provide excellent service. The ideal candidate has a passion for customer experiences and strong communication skills in English and Mandarin. A minimum O-Level or Nitec qualification is preferred. Competitive salary between SGD 2,500 and SGD 3,500 is offered.

Qualifications

• Prior experience in customer service is preferred.
• Ability to thrive in a fast‑paced and dynamic environment.
• Strong critical thinking abilities.

Responsibilities

• Respond to customer enquiries accurately and in a timely manner.
• Handle return and refund requests via online platforms.
• Liaise with various departments to ensure excellent customer service.
• Perform front counter duties, including repair collections.
• Manage customer complaints, calls, and feedback professionally.
• Schedule deliveries and service appointments efficiently.
• Coordinate with internal teams to resolve issues.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Attention to detail

Proficiency in Mandarin

Proficient in Microsoft Office

Proficient in Google Workspace

Education

O-Level or Nitec qualification

Job description

Company Overview

W Network Private Limited is a regional distributor and retailer of Roborock vacuums, smart mobile devices, and lifestyle electronics across Asia. Headquartered in Singapore, we are committed to bringing innovative and quality products to consumers throughout the region.

Full-Time | SGD 2,500 – SGD 3,500

Key Responsibilities

• Respond to customer enquiries accurately and in a timely manner
• Handle return and refund requests via online platforms
• Liaise with various departments to ensure excellent customer service
• Perform front counter duties, including repair collections and walk-in enquiries
• Manage customer complaints, calls, and feedback professionally
• Schedule deliveries and service appointments efficiently
• Coordinate with internal teams to resolve issues and ensure timely delivery
• Perform any ad hoc duties assigned
• Maintain good communication and possess strong computer skills

What We're Looking For

• Prior experience in customer service is preferred
• Minimum O-Level or Nitec qualification
• Strong communication skills in both English and Mandarin (to liaise with Mandarin‑speaking customers)
• Ability to thrive in a fast‑paced and dynamic environment
• Excellent problem‑solving and critical thinking abilities
• Strong attention to detail and a passion for delivering great customer experiences
• Proficient in Microsoft Office and Google Workspace

Ready to Apply?

Send your CV/Resume to [e-mail]
or WhatsApp us directly at [phone]

Immediate placement available – don’t miss out!