Customer Service Center ($10.30/Hour) Part time

KFC; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A fast-food restaurant in Singapore is seeking a customer service representative to manage inbound calls, resolve inquiries, and perform data entry. Successful candidates will have strong communication skills, the ability to work flexible hours, and experience with tools such as Microsoft Excel. If you are passionate about customer service and enjoy fast-paced environments, this may be the perfect role for you.

Qualifications

• Flexibility in working hours.
• Ability to handle customer inquiries efficiently.
• Experience with data entry and guest interaction management.

Responsibilities

• Answer inbound calls from guests professionally.
• Resolve customer enquiries related to orders and promotions.
• Use Linux-based tools for managing interactions.
• Perform data entry in Microsoft Excel.
• Communicate product information to guests.

Skills

Customer service skills

Problem-solving

Communication

Tools

Microsoft Excel

Linux-based tools

Job description

Job Requirements

• Flexi shift hours (min 4hrs/day).
• Initial 6 months in office (adjustable based on progress).
• Max 35hrs/week (per FHR guidelines).
• 5PM - 9PM
• $10.30-11.30/Hour

Key Responsibilities

• Answer inbound calls from guests in a professional and timely manner.
• Resolve customer enquiries related to orders, feedback, or promotions efficiently.
• Guide customers through our online ordering platforms.

Order Logging & System Use

• Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions.
• Enter orders and guest feedback accurately into the system.

Data Entry & Reporting

• Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations.
• Assist in maintaining accurate guest records and operational trackers.

Interdepartmental Coordination

• Provide clear, updated information on products, menu items, and promotions to guests.
• Liaise with relevant teams to escalate unresolved issues where necessary.

Refund & Shift Operations

• Submit and log customer refunds as per guidelines.
• Support shift-based administrative tasks as assigned.