Customer Service Center ($10.30/Hour) Part time

KENTUCKY FRIED CHICKEN MANAGEMENT PTE LTD; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Part time

Job summary

A fast-food management company in Singapore is seeking customer service representatives for flexible shifts. Responsibilities include answering guest inquiries, data entry in Excel, and using Linux-based tools to manage interactions. Ideal candidates should demonstrate strong customer service skills and a proficiency in Microsoft Excel. This role offers flexible hours with a competitive hourly rate.

Qualifications

• Ability to resolve customer enquiries efficiently.
• Familiarity with data entry and reporting processes.
• Strong communication skills for guest interaction.

Responsibilities

• Answer inbound calls from guests professionally.
• Resolve customer enquiries related to orders and feedback.
• Perform basic data entry for logs and daily operations.
• Coordinate with teams to provide accurate product information.
• Submit customer refunds as per guidelines.

Skills

Customer service skills

Proficiency in Microsoft Excel

Ability to use Linux-based tools

Tools

Linux-based tools (e.g., PuTTY)

Microsoft Excel

Job description

Job Description & Requirements

• Flexi shift hours (min 4hrs/day).
• Initial 6 months in office (adjustable based on progress).
• Max 35hrs/week (per FHR guidelines).
• 5PM - 9PM
• $10.30-11.30/Hour

Key Responsibilities

Guest Services & Enquiry Handling

• Answer inbound calls from guests in a professional and timely manner.
• Resolve customer enquiries related to orders, feedback, or promotions efficiently.
• Guide customers through our online ordering platforms.

Order Logging & System Use

• Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions.
• Enter orders and guest feedback accurately into the system.

Data Entry & Reporting

• Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations.
• Assist in maintaining accurate guest records and operational trackers.

Interdepartmental Coordination

• Provide clear, updated information on products, menu items, and promotions to guests.
• Liaise with relevant teams to elevate unresolved issues where necessary.

Refund & Shift Operations

• Submit and log customer refunds as per guidelines.
• Support shift-based administrative tasks as assigned.