Customer Service/ Billing/ Coordinator @Alps Ave

Aim Recruit; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Executive (Import/Export) to manage airfreight import shipments and ensure compliance with documentation requirements. Responsibilities include liaising with stakeholders, resolving billing issues, and maintaining customer records. The ideal candidate has strong communication skills in English and is proficient in MS Excel. This position offers a competitive salary of $3,000 to $3,500.

Qualifications

• Experience in a customer service role, preferably in logistics or import/export.
• Ability to manage billing processes and resolve discrepancies.
• Strong organizational skills to maintain records and reports.

Responsibilities

• Manage customers for the movement of import shipments.
• Ensure documentation meets airline and customs requirements.
• Track and monitor client payments and follow up on overdue payments.

Skills

Good written and communication in English

Proficient in MS Excel

Job description

Customer Sevice Executive (Import/Export) /5.25 days - $3,000 - $3,500 @Alps Ave

Contact point for Airfreight Import, to manage customers for movement of import shipments.

Check on Export Documents accordance to compliance and Airfreight rates

Follow up on urgent shipments & liaise with stakeholder (Warehouse / Operations / Billing / Sales)

Ensure that customers’ expectations are being met and mapped in SOP

Liaise with departments to address the concern (Ops , Warehouse , Traffic , planning team)

Regular Business Review with Customers (MBR /QBR)

Perform process including Billing and follow up on billing disputes.

Good written and communication in English and proficient in MS Excel

Generate invoices to customers and review client accounts and billing histories.

Correct billing errors/discrepancies and Input billing data into billing system.

Maintain records of transactions, invoices, and payment histories.

Track and monitor client payments, and follow up on overdue payments.

Resolve client billing inquiries/disputes and address their concerns.

Assist clients with setting up payment plans to resolve related to their invoices.

Prepare regular reports on billing & payment status and assist in reconciling accounts receivable.

Maintain records and prepare financial reports, assist in audits by providing documentation.

Preparing documents i.e. Labels, invoice,packing list & workfile

Execution of House Airway Bill & Master Airway Bill for shipment to be export out.

Ensure documentation are in order to meet the airline and custom requirement.

Coordinate with contractor on export cargo and documents. Update the report.

Monitor the status of shipment via Airline Website and update to Oversea Office.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894