Customer Service ( Beauty Industry )

Victoria Facelift Private Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading beauty service provider in Singapore is seeking a Customer Service Representative to enhance customer experiences. The role involves addressing inquiries, maintaining records, and collaborating with teams. Candidates should have a passion for the beauty industry and proven customer service experience. This full-time position offers a competitive compensation package and opportunities for career advancement.

Benefits

Competitive compensation

Medical coverage

Training and development programs

Wellness initiatives

Qualifications

• Proven customer service experience, preferably in the beauty or retail industry.
• Excellent communication and interpersonal skills, with the ability to connect with customers from diverse backgrounds.
• Passion for the beauty industry and a desire to provide exceptional customer experiences.

Responsibilities

• Responding to customer inquiries and addressing their concerns in a timely manner.
• Handling customer enquiries, returns, and exchanges efficiently.
• Providing product information and suggestions to help customers make informed decisions.
• Maintaining accurate records and documentation of customer interactions.
• Identifying opportunities for process improvements and contributing to customer service strategies.
• Collaborating with cross-functional teams for seamless customer experiences.
• Upholding the company's brand image and values in all customer interactions.

Skills

Customer service experience

Communication skills

Interpersonal skills

Passion for the beauty industry

Job description

About the role

We are looking for a passionate Customer Service Representative to join our dynamic team at Victoria Facelift Private Limited. This is a full-time customer-facing role based in the Pasir Ris East Region. As a key member of our customer service team, you will be responsible for providing exceptional support and enhancing the overall customer experience in the beauty industry.

What you\'ll be doing

1. Responding to customer inquiries and addressing their concerns in a timely and professional manner

2. Handling customer enquires, returns, and exchanges efficiently

3. Providing product information and suggestions to help customers make informed decisions

4. Maintaining accurate records and documentation of customer interactions

5. Identifying opportunities for process improvements and contributing to the development of customer service strategies

6. Collaborating with cross-functional teams to ensure seamless customer experiences

7. Upholding the company\'s brand image and values in all customer interactions

What we\'re looking for

1. Proven customer service experience, preferably in the beauty or retail industry

2. Excellent communication and interpersonal skills, with the ability to connect with customers from diverse backgrounds

3. Passion for the beauty industry and a desire to provide exceptional customer experiences

What we offer

At Victoria Facelift Private Limited, we are committed to the professional and personal growth of our employees. We offer a competitive compensation package, opportunities for career advancement, and a collaborative work environment that fosters innovation and teamwork. Our comprehensive benefits include medical coverage, training and development programs, and a range of wellness initiatives to support the wellbeing of our team.

About us

Victoria Facelift Private Limited is a leading provider of premium beauty services in the Pasir Ris East Region. With a reputation for exceptional customer care and cutting-edge treatments, we are dedicated to helping our clients look and feel their best. Our team of skilled professionals is passionate about empowering individuals and contributing to the overall well-being of our community.

Apply now to join our team and be a part of our exciting journey in the beauty industry.