Customer Service - Bank Officer | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading staffing service provider in Singapore is seeking a customer service representative to assist walk-in customers, handle transactions, and educate clients on digital services. Candidates should possess a diploma and have 1-2 years of relevant experience. This role emphasizes achieving high customer satisfaction and compliance with service standards.

Qualifications

• 1 - 2 years of experience in customer service roles.
• Ability to face customers in a banking branch setting.
• Willingness to be trained and adaptable to digital platforms.

Responsibilities

• Attend to walk-in customers.
• Handle accurate over-the-counter transactions.
• Assist in customer enquiries and ensure satisfaction.

Skills

Customer service skills

Tech-savvy

Problem resolution

Education

Diploma in any discipline

Job description

Job Scope

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers’ enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint

Job Qualifications

• Minimum Diploma in any discipline
• 1 - 2 years of experience in customer service-related roles
• Ability to face customers in banking branch setting
• Tech-savvy and willing to be trained
• Ability to understand issues and appropriately elevate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results
• Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)

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