Customer Service Associate - Vendor Communications (Call Center)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a Customer Service Associate to support vendor communications and procurement tasks. The ideal candidate will have proven experience in vendor management, excellent communication skills, and proficiency in Microsoft Excel. This 6-month contract position offers a salary of up to $4,000 depending on experience.

Qualifications

• Proven experience in vendor management or procurement coordination.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel for tracking and reporting.

Responsibilities

• Follow up with vendors to collect required data.
• Ensure vendor data is complete to support system rollout.
• Track vendor responses and provide status reports.

Skills

Vendor management

Communication skills

Problem-solving

Microsoft Excel proficiency

Organizational skills

Stakeholder management

Job description

Customer Service Associate - Vendor Communications (Call Center)

Location: CBD

Type: 6 Months Contract

Salary: Up to $4,000 depending on experience

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.

Job Overview

• We are looking for a proactive and detail-oriented professional to support our procurement team in vendor communication, stakeholder coordination and administrative tasks.
• Play a critical role in ensuring a smooth implementation of our new procurement system, including timely follow-up with vendors, data collection and status reporting.
• This role requires excellent communication skills, persistence in follow-ups and the ability to manage multiple stakeholders across time zones

Key Responsibilities

• Follow up with vendors by email and phone to collect required data and documents on time.
• Contact unresponsive vendors, including calling US vendors outside normal working hours if needed.
• Work with internal teams to understand what information is needed from each vendor.
• Make sure all vendor data is complete and accurate to support the new system rollout.
• Track vendor responses and update progress regularly in Excel; provide weekly status reports.
• Assist the procurement team with admin and coordination tasks.
• Escalate issues if vendors do not respond, including sending registered mail when necessary.
• Communicate with vendors based in India as part of operating model.
• Take full ownership of this task and ensure all vendors respond and act promptly.

Key Requirements

• Proven experience in vendor management, procurement coordination or stakeholder communication roles.
• Excellent verbal and written communication skills; ability to professionally engage with local and international vendors.
• Excellent follow-up and problem-solving abilities; persistence in achieving outcomes.
• Proficiency in Microsoft Excel for tracking and reporting.
• Ability to work flexible hours to accommodate international vendors (e.g., US-based).
• Highly organized, proactive and detail oriented.
• Experience working in fast-paced environments and managing multiple stakeholders.
• Prior exposure to procurement systems or ERP implementations will be ideal
• Ability to elevate and troubleshoot vendor issues independently.

Lim Pey Chyi (Apple) – [e-mail]

Recruitment Consultant (R2090579)