Customer Service Associate — Tech Support & SLA Champion

Recruit Express Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Associate to handle device checks and assist customers with troubleshooting. Candidates should have at least 2 years of front-facing customer service experience and a minimum academic qualification of N/O/A level. Strong product knowledge and a commitment to service standards are essential. This role includes meeting service targets and supporting sales programs.

Qualifications

• At least 2 years of front-facing customer service experience.
• Strong knowledge of the company's products.

Responsibilities

• Conduct basic device and performance checks at service stations.
• Provide first-level troubleshooting to customers.
• Meet service standards and performance targets.
• Attend to customer enquiries promptly.
• Support team in maintaining service quality.

Skills

Customer service

Troubleshooting

Product knowledge

Team collaboration

Education

Min N/O/A level

Job description

A recruitment agency in Singapore is seeking a Customer Service Associate to handle device checks and assist customers with troubleshooting. Candidates should have at least 2 years of front-facing customer service experience and a minimum academic qualification of N/O/A level. Strong product knowledge and a commitment to service standards are essential. This role includes meeting service targets and supporting sales programs.