Customer Service Associate (Service Centre)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing solution provider in Singapore is seeking a customer service representative to assist policyholders and Financial Representatives with insurance-related inquiries. Responsibilities include managing queries, resolving complaints, and ensuring regulatory compliance. Successful candidates will have strong communication skills and a commitment to excellent customer service. This is a 12-month contract position with opportunities for rotation among service centers.

Qualifications

• Excellent customer service skills.
• Ability to manage and resolve complaints effectively.
• Strong communication skills.

Responsibilities

• Manage policyholders' and Financial Representatives' queries.
• Ensure follow-up on unresolved issues.
• Provide excellent customer service experience.

Job description

Contract Duration: 12 Months

Job Purpose

You will assist to resolve policyholders’ and Financial Representatives’ issues relating to insurance policy.

The Job

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
• May be rotated amongst the different Service Centres

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [e-mail]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin