Customer Service Associate (Part Time)

GMG SPORTS SEA PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading sports retailer in Singapore is seeking a motivated individual for a customer service role. The ideal candidate is passionate about sports and will excel in a fast-paced retail environment while maximizing sales and providing excellent customer experiences. Must be available for shift work, including weekends and public holidays.

Qualifications

• Strong passion and interest in Sports and/or lifestyle industry.
• Motivated team player with cheerful disposition and strong desire to achieve.
• Comfortable to work in a fast-paced environment.

Responsibilities

• Provide excellent customer service.
• Proactively follow-up on customer queries & needs.
• Maximize sales through effective management of departmental stock.

Skills

Customer service

Sales-driven

Communication skills

Team player

Time management

Job description

Overview

About the Role:

• Provide excellent customer service
• Proactively follow-up on customer queries & needs
• Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times
• Maximize sales through effective management of departmental stock and size availability to facilitate layout planning
• General store operations – including visual merchandising, managing inventory, stock take and general house keeping
• Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
• Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales
• Develop strong connections with customer to generate loyal customers and repeat transactions
• Any other ad-hoc duties given by Supervisor or SIC

Responsibilities

• Provide excellent customer service
• Proactively follow-up on customer queries & needs
• Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times
• Maximize sales through effective management of departmental stock and size availability to facilitate layout planning
• General store operations – including visual merchandising, managing inventory, stock take and general house keeping
• Keeping abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively
• Make use of the product knowledge to suggest products and promote product benefits to customers in order to drive sales
• Develop strong connections with customer to generate loyal customers and repeat transactions
• Any other ad-hoc duties given by Supervisor or SIC

Key Requirements

• Strong passion and interest in Sports and/or lifestyle industry
• Motivated team player with cheerful disposition and strong desire to achieve.
• Possess good communications skills and be sales driven.
• Comfortable to work in a fast-paced environment.
• Must be able to work retail hours and commit at least 3 days per week (i.e. Shift work, Public Holidays and weekends).
• Bands: The North Face, VANS, Timberland, Sun and Sand Sports, Columbia.