Customer Service Associate - Order & Sales Support

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent HR consulting firm is seeking a detail-oriented individual for a maternity cover position in Singapore. Responsibilities include sales order processing, managing customer inquiries, and coordinating with various departments to ensure timely delivery. The ideal candidate should possess strong organizational skills and the ability to handle multiple tasks efficiently. Working hours are Monday to Friday, with a salary range of $2500-$3000. This role demands effective communication and customer service skills.

Responsibilities

• Receive and enter orders into the system, acknowledge customers’ P.O.s on time.
• For new customers, arrange the completion of credit application forms and establish freight arrangements.
• Liaise with customers on current and forecast orders, monitor inventory and accounts.
• Prepare shipping documentation and invoices for goods dispatch and delivery amendments.

Job description

Job Summary

• Maternity Cover - Feb to May
• Working hour : 8.30am-6pm ( Mon - Fri )
• Salary : $2500-$3000
• Location : Tuas

Job scope

Sales Order Processing (The following to be carried out on a timely basis):

• Receive and enter orders into the system, acknowledge customers’ P.O.s on time
• For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable.
• Update weekly delivery schedule & update open order items that already shipped.
• Update order quantities on MS/MRP.
• Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts.
• Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation.
• Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery.
• Perform the above for sample requests where applicable.
• Any other tasks related to order fulfillment (including unique requests).

Customer Service

• Handle customer enquiries and maintain good customer relations.
• Respond to customer complaints and forward to QA for investigation.
• To follow with QA to close complaints.
• Other related customer service work.