Customer Service Associate/Officer (Passenger Services)

SATS; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport services company in Singapore is seeking customer service staff to assist with checking passengers in and ensuring a smooth departure process. The role requires shift work, especially on weekends and public holidays, and ideally 1-2 years of experience in customer service. Strong communication and interpersonal skills are essential for success in a fast-paced environment.

Qualifications

• Must be able to commit on weekends and public holidays.
• Candidate must possess at least a 'N', 'O' Level, including a pass in English.
• Preferably 1-2 years' experience in customer service or related fields.
• Exceptional interpersonal skills to enhance service standards.
• Excellent communication, guest service and time management skills.
• Ability to work effectively in a fast-paced and multi-tasked environment.

Responsibilities

• Checking in passengers to boarding of flights.
• Greeting passengers and ensuring a smooth departure process.
• Handling flight disruptions and providing recovery assistance.
• Managing lost and found baggage.
• Assisting passengers who require special assistance.

Job description

Shift work is required for this position

Job Description

• Checking in of passengers to boarding of flights.
• Greeting passengers upon arrival and ensuring a smooth departure process.
• Handling flight disruptions, providing recovery assistance to affected passengers.
• Handle lost and found baggage.
• Airline Weight & Balance.
• Assisting passengers who require special assistance.
• Any other ad hoc duties assigned by the supervisor.

Requirements

• Able to commit on weekends and public holidays.
• Candidate must be willing to work at Seletar Airport.
• Candidate must possess at least a "N", "O" Level, any field, including a pass in English.
• Preferably at least 1-2 years’ experience in customer service / hotel / lounge related industry.
• Exceptional interpersonal skills to enhance the service standards throughout the operation.
• Excellent communication, guest service and time management skills.
• Able to organise, plan ahead and manage workload.
• A team player and a self-starter, yet able to work independently.
• Ability to work effectively in a fast-paced and multi-tasked environment.
• Proficiency in English; knowledge of additional languages is a plus.