Customer Service Associate for English Enrichment Centre

Write Edge; Singapore; On-site; SGD 3,000 - 4,000; Full time

Job summary

A growing educational firm in Singapore is looking for a Full-Time Customer Service Associate to join their expanding team. The role requires delivering exceptional customer experiences, handling inquiries, and supporting operations across various branches. Ideal candidates should possess strong interpersonal and problem-solving skills, along with proficiency in Google Docs and Microsoft Office. The salary ranges from $3,000 to $4,000 depending on experience.

Qualifications

• At least 1-2 years of relevant work experience.
• Leadership qualities and project management experience (an advantage).

Responsibilities

• Attend to walk-in customers and handle phone/email inquiries.
• Provide professional course consultations and customer service.
• Build and maintain relationships with students and parents.
• Support the teaching team with deployment and timetabling.
• Assist with administrative duties and day-to-day operations.
• Ensure the safety and appropriate behavior of students.

Skills

Customer service experience

Proficiency in Google Docs

Proficiency in Microsoft Office

Strong verbal and written English

Interpersonal skills

Problem-solving skills

Job description

3 weeks ago Be among the first 25 applicants

Overview

Join Our Growing Team as a Full-Time Customer Service Associate! Multiple locations across Singapore, new branches opening! It's an exciting time at Write Edge as we expand further, and we're looking for driven, resourceful individuals with warm personalities to join our Customer Relations and Operations team. If you have a passion for delivering exceptional customer experiences and want to be part of a fast-growing SME, this is the opportunity for you!

Why Join Us? As part of our dynamic team, you’ll gain hands-on experience, mentorship, and growth opportunities while making a difference in the lives of students and parents. Your role will be key in ensuring smooth operations and providing excellent service across our centres.

What You’ll Do

• Attend to walk-in customers and handle phone/email inquiries.
• Provide professional course consultations and top-notch customer service to prospective students and parents.
• Proactively build and maintain relationships with students and parents, ensuring prompt follow-up and closure for all inquiries.
• Support the teaching team with deployment, timetabling, and relief teaching coordination.
• Assist with administrative duties, including preparing invoices and handling day-to-day operations.
• Ensure the safety and appropriate behavior of students at the centre.

What We’re Looking For

• Tech-Savvy: Proficiency in Google Docs, Sheets, and Microsoft Office.
• Multitasker: Ability to handle a fast-paced environment and adapt to change with ease.
• Problem-Solver: Quick-thinking, meticulous, and detail-oriented.
• Great Communicator: Strong verbal and written English proficiency with excellent interpersonal skills.
• Professional: Represent Write Edge with professionalism in both attire and speech.
• Team Player: Accountable, responsible, and able to collaborate effectively with the team.

Additional Requirements

• At least 1-2 years of relevant work experience.
• Leadership qualities and project management experience (an advantage).

Location

Across branches in Singapore. Check out our locations here: https://www.write-edge.com/locate-us/

Work Hours

• Option 1: 4 weekdays and 1 weekend
• Option 2: 2 weekdays and 2 weekends
• Weekdays: 1pm - 10pm
• Weekends: 8:30am - 6:30pm
• Workdays will be fixed and assigned based on your experience and company needs.

Salary

$3,000 - $4,000 (commensurate with experience and qualifications)

Why Write Edge?

By joining us, you’ll become part of a passionate team committed to nurturing young minds and delivering the best learning experience.

Learn more about what it’s like to work at Write Edge here: https://www.write-edge.com/careers/
https://www.linkedin.com/company/write-edge/