Customer Service Associate

SMILEPOINT DENTAL CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dental clinic in Singapore seeks a diligent receptionist to handle scheduling, patient interaction, and administrative tasks. Candidates should possess at least a diploma and have good communication skills. The role demands attention to detail and the ability to work weekends. Benefits include a work-life balance with a 5-day work week, medical and dental coverage, and structured training for career growth.

Benefits

Work-life balance - 5-day work week with no night shifts

Annual leave

Medical and dental benefits

Located near MRT station

Career growth with structured training opportunities

Qualifications

• Minimum diploma required.
• Preferred experience in customer service or receptionist roles.
• Must be able to work at least one weekend (Sat or Sun).

Responsibilities

• Perform receptionist tasks and manage appointment scheduling.
• Maintain high patient care standards for the best experience.
• Manage office supplies and ensure clinic operations run smoothly.
• Submit dental claims via relevant portals.
• Handle administrative duties including maintaining clinic records.

Skills

Customer service experience

Good communication skills

Interpersonal skills

Attention to detail

Problem solving skills

Education

Diploma

Job description

Responsibilities

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
• Submit dental claims via CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Qualifications

• Minimum Diploma
• Experience in customer service or reception duties (preferred)
• Possess good communication and interpersonal skills
• Attention to details and problem solving skills
• Able to work independently as well as in a team
• Must be able to work on at least one weekend (Sat or Sun)

Benefits

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities