Customer Service Associate

Amway (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore is looking for a motivated individual to join their team at the service counter. The role involves processing daily orders, handling payments, promoting products, and maintaining store cleanliness. Ideal candidates should have at least GCE 'N'/'O' level qualifications, experience in a retail environment, and a strong customer service orientation. This position requires multitasking in a fast-paced environment and the ability to work well in a team.

Qualifications

• Candidate must possess at least GCE 'N'/'O' level.
• Must have experience in a retail environment and using a POS system.
• A pleasant personality and customer service orientation are required.

Responsibilities

• Process daily orders and transactions efficiently and accurately.
• Handle payment transactions including cash and credit cards.
• Promote ongoing promotions and events to customers.
• Provide product knowledge and recommend solutions based on customer needs.
• Respond to customer inquiries via email promptly.
• Monitor the store’s cleanliness and promotional displays.
• Organize stock on shelves and participate in inventory counts.

Skills

Customer service orientation

Multitasking

Team player

Attention to detail

Education

Min GCE 'N'/'O' level

Tools

POS system

Job description

• Process daily orders and transactions for customers at the service counter efficiently and accurately.
• Accurately handle payment transactions, including cash, credit cards, and e-payments.
• Promote ongoing promotions, events, and key product highlights to customers.
• Provide basic product knowledge and recommend appropriate solutions based on customer needs.
• Respond promptly to customers’ inquiries via email, ensuring timely follow-up and proactive assistance.
• Monitor and maintain the store’s cleanliness, facilities, digital signage, and promotional displays.
• Receive, replenish, and organize stock on shelves up to four times a week, ensuring accuracy and minimizing discrepancies.
• Participate in bi-monthly stock counts to maintain and support overall inventory accuracy.
• Perform general administrative tasks and other ad-hoc duties as required.

Requirements

• Min GCE “N”/“O” level
• Highly motivated & customer service oriented
• Pleasant personality
• Pro‑active and good team player
• Able to multitask & work in fast‑paced environment
• Experience in retail environment & POS system