Customer Service Assistant

PSA CORPORATION LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading port service company in Singapore is seeking a counter service professional to triage applications and serve the public at the port. Responsibilities include processing various pass applications, handling administrative duties, and providing excellent service to applicants. The ideal candidate should possess at least 3 'O' level passes or NITEC qualifications, and demonstrate excellent communication and teamwork skills. Proficiency in MS Words, Excel, and PowerPoint is essential.

Qualifications

• Possess 3 'O' level passes or NITEC qualifications.
• Customer focused with good interpersonal skills.
• Proficient in MS Words, Excel, and PowerPoint.

Responsibilities

• Process new applications, renewals, replacements, and amendments of various types of passes.
• Provide counter service triage to port users and the public.
• Handle administrative duties including document verification and biometrics enrolment.

Skills

Customer focused

Service oriented

Good interpersonal skills

Good communication skills

Proficient in MS Words

Proficient in Excel

Proficient in PowerPoint

Meticulous

Good team player

Education

3 'O' level passes or NITEC qualifications

Job description

Overview

You will provide counter service triage to port users and the general public, this includes processing new applications, renewals, replacements and amendments of the various types of passes issued by PSA, and collecting enforcement charges. In addition, you will handle administrative duties such as attending to applicants’ queries, document verifications, biometrics enrolment and issuance of smartchip pass for successful pass applicants.

Responsibilities

• Process new applications, renewals, replacements and amendments of the various types of passes issued by PSA, and collect enforcement charges.
• Provide counter service triage to port users and the general public.
• Handle administrative duties such as attending to applicants’ queries, document verifications, biometrics enrolment and issuance of smartchip pass for successful pass applicants.

Qualifications

• Possess 3 “O” level passes or NITEC qualifications
• Customer focused, service oriented and good interpersonal skills
• Good communications skills
• Proficient in MS Words, Excel and Powerpoint
• Meticulous, detailed and a good team player