Customer Service Assistant Officer

MCI CAREER SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service recruitment agency is seeking a Customer Service Assistant Officer in Singapore. The role involves managing customer service at various mall locations, maintaining service standards, and promoting loyalty programs. Candidates should have at least GCE N Level and experience in customer service. The position offers a salary of $2500 - $3000 along with bonuses and benefits, accommodating shifts including weekends.

Benefits

2-3 months Bonus

$2500 Flexi Benefits

18 days Annual Leave

Qualifications

• Minimum 1 year of working experience in a relevant customer service role.
• Able to work on rotating shifts, including weekends and Public Holidays.

Responsibilities

• Managing and handling all customer service-related matters at Customer Service Counter.
• Maintaining high level of customer service standards.
• Handling enquiries and feedback from shoppers and tenants.
• Promoting the Great Rewards loyalty program and related activities.
• Handling administrative duties and any other ad-hoc duties as assigned.

Skills

Customer-oriented

Good communication skills

Interpersonal skills

Proficient in MS Office

Ability to work in fast-paced environment

Education

Minimum GCE N Level qualification

Tools

MS Office (Word, Excel)

Job description

Customer Service Assistant Officer

Job Summary:

• Salary up $2500 - $3000
• Working Days: 5 days work week
• Working Location: Tanglin Mall / Seletar Mall / Great World Mall
• 2-3 months Bonus + $2500 Flexi Benefits
• 18days Annual Leave

Job Responsibilities:

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

Job Requirements:

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holidays

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

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Yong Jia Wen

Registration Number: R25146805

EA License No: 13C6730 (MCI Consulting Pte Ltd)