Customer Service Assistant Officer

MCi Career Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Assistant Officer to manage customer service matters at various malls. The role requires effective communication, a customer-oriented mindset, and the ability to work flexible hours, including weekends. The successful candidate will be expected to uphold high customer service standards while supporting promotional activities in the malls.

Benefits

2-3 months Bonus

$2500 Flexi Benefits

18 days Annual Leave

Qualifications

• Minimum 1 year of working experience in a relevant customer service role.
• Able to work in a fast-paced environment and has a passion for service excellence.
• Able to work on rotating shifts, including weekends and Public Holidays.

Responsibilities

• Managing and handling all customer service-related matters at the Customer Service Counter.
• Maintaining high level of customer service standards.
• Handling enquiries and feedback from shoppers and tenants.

Skills

Customer-oriented with good communication skills

Proficient in MS Office

Interpersonal skills

Education

GCE N Level qualification

Job description

Customer Service Assistant Officer

Job Summary

• Salary up $2500 - $3000
• Working Days: 5 days work week
• Working Location: Tanglin Mall / Seletar Mall / Great World Mall
• 2-3 months Bonus + $2500 Flexi Benefits
• 18 days Annual Leave

Job Responsibilities

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

Job Requirements

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holidays

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

We regret to inform that only shortlisted candidates would be notified.

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Yong Jia Wen

Registration Number: R25146805

EA License No: 13C6730 (MCI Consulting Pte Ltd)