Customer Service Assistant

Halcon Primo Logistics Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is seeking a candidate to support customer service executives with shipment processing and data management in SAP. Responsibilities include generating job orders, monitoring schedules, compiling reports, and ensuring accurate invoicing. Candidates should have at least GCE 'O' level education and a minimum of 1 year of freight forwarding experience. Proficiency in Microsoft Office applications is also required.

Qualifications

• Proficient in SAP for order processing and delivery updates.
• Minimum 1 year of freight forwarding experience.
• Singaporeans Only.

Responsibilities

• Support Customer Service Executives with shipment processing.
• Generate Job Orders and ensure their execution.
• Monitor order and delivery schedules with stakeholders.
• Compile shipment/order reports for customers and management.
• Ensure accurate and timely invoicing to customers.
• Prepare import/export shipping documents.

Skills

SAP data processing

Microsoft Office applications

Education

GCE 'O' level and above

Job description

Primary Objective(s) of Position

Support Customer Service Executives, SAP data processing, cargo receiving/delivery, execute shipment, generate various reports and billings.

Duties & Responsibilities

• Generate Job Orders and ensure their prompt execution.
• Monitor order and delivery schedules, coordinating with vendors, the Operations Department, customers, and international suppliers to ensure on‑time delivery.
• Compile daily, weekly, and monthly shipment/order reports for customers and management.
• Ensure accurate and timely invoicing to customers.
• Validate vendor invoices for precise billing to HPL.
• Prepare import/export shipping documents.
• Input and update order delivery statuses promptly and accurately into SAP system.
• Commit to and adhere to the HPL Occupational Health & Safety Management System.
• Commit to and comply with the HPL Quality Management System.
• Undertake any additional tasks as assigned by the supervisor.

Person Specifications

• GCE "O" level and above
• Minimum 1 year of freight forwarding experience
• Proficient in Microsoft Office applications
• Singaporeans Only