Customer Service Assistant (4 months contract)

UNIFEEDER SHIPPING AGENCY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics company in Singapore is looking for a Customer Service Support intern to assist with daily operations and documentation. This role includes contacting customers for booking follow-ups, updating booking details, and preparing routine reports. Ideal candidates have a diploma in logistics or shipping, basic MS Office skills, and some prior experience in the industry. This position offers a learning opportunity with a commitment from mid-December to mid-April.

Qualifications

• Min. Diploma or equivalent, in logistics or shipping.
• Basic knowledge in MS Office applications such as Excel.
• Prior internship/working experience in shipping or logistics is an advantage.

Responsibilities

• Contact customers to follow up on bookings or shipment requests.
• Assist with basic rate confirmations or queries.
• Support the team in preparing quotations and updating booking details.
• Assist with data entry related to booking, container, or schedule information.
• Compile basic reports and forecasts as requested.

Skills

Basic knowledge in MS Office applications such as Excel

Customer service skills

Communication skills

Education

Diploma or equivalent in logistics or shipping

Job description

Job Overview

To provide support to the Customer Service team with daily customer service operations, booking coordination, and documentation to ensure business continuity and smooth service delivery.

Responsibilities

1. Customer Support

• Contact customers to follow up on bookings or shipment requests
• Assist with basic rate confirmations or queries

2. Booking and Documentation

• Support the team in preparing quotations and update booking details
• Assist with data entry related to booking, container, or schedule information
• Compile basic reports and forecasts as requested

3. Equipment and Reporting

• Assist in preparing routine reports and updates for container or equipment tracking
• Update schedule and container details under guidance from the team

4. General Administrative Support

• Support the issuance and follow-up of delay notices
• Prepare invoices and handle basic shipment-related documents
• Ensure accurate data entry and filing of operational records

Requirements

• Min. Diploma or equivalent, in logistics or shipping
• Welcome students seeking for a short-team learning opportunity in the shipping industry
• Basic knowledge in MS Office applications such as excel
• Prior internship/working experience in shipping or logistics is an advantage
• Able to start immediately
• Commitment Period: Mid-December to Mid-April

Additional Information

• Location: Central
• Working hours; 08:45am to 6pm (Monday to Friday)
• Interested parties please email your resume to [e-mail]
• Salary shall commensurate with experience