Customer Service Assistant (18 Month)

GMP Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a candidate for order management responsibilities. You will process new orders and troubleshoot pricing issues using SAP S/4HANA. The role involves collaboration with teams across various regions to enhance processes. The position offers a contract of 18 months and a potential salary up to $4300 per month.

Benefits

Taxi fares reimbursable for commute

Qualifications

• 1-2 years' experience preferred, but not mandatory.
• Ability to analyze and troubleshoot pricing issues.

Responsibilities

• Process new orders and changes using the SAP Order Management System.
• Resolve order holds to support on-time shipments.
• Collaborate with teams on process standardization and automation.

Skills

Basic knowledge of SAP S/4HANA

Microsoft tools (Outlook, Teams, Excel)

Effective written and spoken communication

Job description

Responsibilities

• Process new orders and order changes within defined service level agreements using the SAP Order Management System. Manage and update customer master data, including business partner records and parametric setups in SAP.
• Understand order pricing logic to analyze and troubleshoot pricing issues. Collaborate with Account Managers, the Pricing Team, and Sales to resolve discrepancies effectively.
• Proactively resolve order holds to support on-time shipments according to customer delivery requirements and help achieve quarter-end revenue targets.
• Lead or contribute to projects focused on process standardization, continuous improvement, and automation using available tools such as AI and RPA. Collaborate with Order Management teams across North America, Asia, and Europe.
• Identify and investigate customer order data issues across systems before escalating to management or IT. Use reporting tools to ensure accurate execution of order management processes.

Requirements

• Basic knowledge of SAP S/4HANA and Microsoft tools (Outlook, Teams, Excel)
• 1-2 years' experience (Not Mandatory) and clear and polite in written and spoken communication.

Additional Information

• Up to $4300
• Located in Changi Business Park
• 18 Month Contract (Renewable)
• Tuesdays-Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday (Taxi fares are reimbursable for commute to and from work.)