Customer Service Assistant

THE PESTMAN, PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading pest control company in Singapore is seeking a dedicated individual to oversee manpower deployment, manage client interactions, and ensure compliance with quality standards including ISO 9001. The ideal candidate should have a minimum of 2 years of experience in the pest control industry, possess strong communication skills, and ideally hold a relevant diploma or a Vector Control Operator license. This role demands a proactive approach in handling customer feedback and administrative tasks to meet operational goals.

Qualifications

• Minimum 2 years of relevant experience in pest control or a related service industry.
• Preferably holds a diploma or tertiary qualification.
• Familiarity with ERP systems is an advantage.
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus.

Responsibilities

• Plan and deploy daily manpower resources according to weekly schedules.
• Ensure adherence to internal SOPs and external quality standards.
• Handle and resolve customer complaints via phone and email.
• Collaborate with Area Managers to meet operational KPIs.

Skills

Customer complaint resolution

Interpersonal skills

Communication skills

Results-oriented mindset

Education

Diploma or tertiary qualification

Tools

ERP systems

NEA Vector Control Operator License

Job description

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and effective manpower deployment
• High customer satisfaction through proper handling of feedback
• Compliance with ISO 9001 QMS standards
• Accurate job scheduling and billing
• Achievement of operational productivity targets
• Strong coordination and communication within internal teams and with clients

Requirements:

• Minimum 2 years of relevant experience in pest control or a related service industry
• Preferably holds a diploma or tertiary qualification
• Familiarity with ERP systems is an advantage
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
• Results‑oriented, self‑driven, and able to work independently
• Strong interpersonal, presentation, and communication skills
• Sociable and proactive in client engagement