Customer Service Assistant

HANDPHONESHOP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A mobile equipment distributor in Singapore is seeking a Customer Service Executive to provide support to walk-in customers and manage inquiries via phone, email, and live chat. The ideal candidate should have at least 2 years of customer service experience, be able to work in shifts, and possess strong negotiation skills. This position offers the opportunity to contribute to excellent customer satisfaction and requires fluency in English.

Qualifications

• At least 2 years of customer service related experience.
• Experience in the telecommunication related industry is preferred.
• Willing to work shifts, including weekends and public holidays.

Responsibilities

• Provide customer service to walk-in customers.
• Attend to telephone, email, and live chat inquiries.
• Identify direct or cross-sell opportunities during interactions.

Skills

Excellent customer service

Fluent in English

Negotiation skills

Conflict resolution skills

Team player

Job description

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description

• Provide customer service to walk‑in customers
• Attend to telephone, email, and live chat inquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Access to various service portals to retrieve the required information
• Escalate unresolved issues to higher levels
• Identify direct or cross‑sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions
• Provides regular reports to Reporting Manager
• Other ad‑hoc duties assigned by Reporting Manager

Job Requirements

• Able to converse in English fluently
• At least 2 years of customer service‑related experience
• Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)
• A calm temperament and excellent negotiation and conflict resolution skills
• Ability to work independently and be an excellent team player
• Be willing to work on shift (5 days work week, 2 days of rest)
• Require to work on weekends/public holidays as per schedule
• Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts