Customer Service Assistant

COMFORT TRANSPORTATION PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A transportation company in Singapore is looking for a candidate to manage point-to-point bookings and enhance customer service. The role includes processing enquiries, providing real-time service recovery, and managing stakeholder feedback. Candidates should have a GCE 'O' Level or diploma, proficiency in MS Office, and strong customer service skills. Ability to work shifts, including weekends, is essential. This position offers a dynamic environment with opportunities for operational support.

Qualifications

• Proficient in using MS Office applications.
• Strong customer service aptitude.
• Ability to communicate effectively in English and Mandarin.

Responsibilities

• Process point-to-point bookings and handle related enquiries.
• Provide real-time service recovery as needed.
• Manage initial feedback from stakeholders.

Skills

Customer service skills

MS Office proficiency

Basic technical issue resolution

Interpersonal and hearing skills

Education

GCE 'O' Level / Diploma in any discipline

Job description

Job Responsibilities:

• Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.
• Provide real-time service recovery to affected parties when required, in accordance with established procedures.
• Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.
• Support additional operational areas beyond P2P services as and when the operational scope is expanded.
• Support adhoc tasks and duties as assigned by superior(s).
• Willingness to work shifts, including weekends and public holidays.

Job Requirements:

• Education/Qualifications: GCE "O' Level / Diploma in any discipline
• Proficient in MS Office
• Ability to diagnose and resolve basic technical issues
• Ability to speak and understand English / Mandarin / some dialects is a plus
• Possess good interpersonal and hearing skills
• Experience in operational environment
• Can work independently and as a team player
• Intensive customer service skills
• Possess good interpersonal and hearing skills