Customer Service Assistant

Jobs Network; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is seeking an Administrative Assistant to support client communication and perform various administrative tasks. Responsibilities include responding to client queries, assisting with post-appointment follow-ups, and managing day-to-day office operations. Candidates should have strong organizational skills and be proficient in MS Office. This entry-level position welcomes fresh candidates.

Qualifications

• Diploma or Bachelor’s degree, or related field preferred.
• Previous admin or assistant experience a plus, but open to fresh candidates.
• Strong organizational skills and attention to detail.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and maintain confidentiality.

Responsibilities

• Respond to client queries via email, phone, or WhatsApp.
• Assist with post-appointment follow-ups and scheduling.
• Perform data entry and prepare reports or documents.
• Help organize digital files and prepare materials for meetings.

Skills

Organizational skills

Attention to detail

Proficient in MS Office

Education

Diploma or Bachelor’s degree

Job description

Key Responsibilities

• Client Communication Support: Respond to basic client queries via email, phone, or WhatsApp and direct complex inquiries to the appropriate consultant.
• After-Service Client Support: Assist with post-appointment follow-ups, scheduling, and helping clients with forms or general information.
• Administrative Tasks: Perform data entry, update client records, prepare simple reports or documents, and support day-to-day office operations.
• General Support: Assist with ad hoc duties such as organizing digital files, preparing materials for meetings, or sending reminders — help organized and focused on client needs.

Requirements

• Diploma, Bachelor’s degree, or related field preferred
• Previous admin or assistant experience a plus, but open to fresh candidates
• Strong organizational skills and attention to detail
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and maintain confidentiality