Customer Service Assistant

HIAP GIAP FOOD MANUFACTURE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A food manufacturing company in Singapore seeks candidates for a role involving order processing and logistics coordination. Ideal applicants should be proficient in both Chinese and English, possess GCE 'O' Level or equivalent qualifications, and have at least one year of relevant work experience. A supportive working environment and opportunities for skill development are provided.

Benefits

Annual Leave

Annual Wage Supplement

Variable Bonus

Supportive working environment

Career growth opportunities

Qualifications

• At least 1 year of relevant working experience.
• Ability to follow instructions and complete assigned tasks.
• Ability to follow instructions and complete assigned tasks.

Responsibilities

• Receive and process orders via phone, email, and system.
• Handle customized orders and notify production department.
• Issue and manage invoices, delivery schedules, and logistics communication.
• Follow up on customer payments and maintain accurate account status.
• Coordinate logistics team communications and phone messages.
• Manage office stationery and other related equipment.
• Prepare purchase orders and liaise with suppliers.
• Ensure office cleanliness at the end of the day.
• Rotate carrying company mobile phone and laptop.
• Work on public holidays if required.

Skills

Proficient in Chinese

Proficient in English

Inventory analysis

Handling logistics communication

Multitasking

Efficient in bill settlements

Education

GCE 'O' Level Equivalent

Job description

Key Responsibilities

• Receive and process orders via phone, email and system.
  通过电话、邮件和系统接收并处理订单。
• Handle customized orders and notify production department.
  处理客户定制订单，并通知生产部门。
• Issue and manage invoices, delivery schedules, and logistics communication.
  发出及管理发货单、安排送货及物流沟通。
• Follow up on customer payments and maintain accurate account status.
  跟进客户付款状况，保持账户准确。
• Coordinate logistics team communications and phone messages.
  协调物流队群组消息及电话录音。
• Manage office stationery, uniforms, and other related equipment.
  管理办公文具、制服及其他办公设备。
• Prepare purchase orders and liaise with suppliers for stock requirements.
  制作采购订单，并与供应商沟通库存需求。
• Ensure office cleanliness and order at the end of the day.
  确保每日下班前办公室清洁整齐。
• Rotate carrying company mobile phone and laptop to process orders.
  轮流携带公司手机及电脑处理订单。
• Ability and willingness to work on public holidays or work from home on public holidays.
  能接受并愿意在公眾假期工作，或在公眾假期在家工作。

Required Skills & Competencies

• Proficient in Chinese and English for professional communication.
  精通中英文，能够专业沟通。
• Proficient in Chinese and English for professional communication.
  精通中英文，能够专业沟通，耐心应对电话咨询。
• Basic skills to analyze inventory and payment status data.
  具备分析库存和付款状况数据的基本能力。
• Able to handle various duties and fill in for absent colleagues.
  能处理多项工作，并在同事缺席时顶替工作。
• Manage logistics communication, office supplies, and maintain office order.
  管理物流沟通，办公用品及维持办公室秩序。
• Efficient handling of weekly bill settlements and supplier invoices.
  有效处理每周结算及供应商单据。

Requirements

• GCE 'O' Level Equivalent or above GCE ‘O’ 水准或同等学历以上。
• Minimum 1 year relevant working experience 具备至少1年相关工作经验。
• Proficient in both Chinese and English 中英双语流利（口语及书写）。
• Ability to follow instructions and complete assigned tasks 有效完成主管指派工作。

Benefits

• Annual Leave 年假14天
• Annual Wage Supplement (AWS) 年终奖金
• Variable Bonus (VB) 绩效奖金
• Supportive and stable working environment 稳定且支持的工作环境
• Career growth and skill development opportunities 职业成长及技能提升机会

Working Hours 工作时间:

• 周一至周四 Mon to Thu: 7:00am – 4:30pm; 8:00am – 5:30pm
• 周五或轮流周六 Fri or Alternate Sat: 7:0am – 4:00pm; 8:30am – 5:30pm