CUSTOMER SERVICE ASSISTANT

MARTINO AGENCY; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A customer service provider in Singapore is seeking an experienced candidate to manage customer interactions. Responsibilities include addressing inquiries, processing orders, and resolving issues while ensuring confidentiality. The ideal candidate has a positive attitude, excellent communication skills, and at least one year of experience in customer service.

Qualifications

• At least one year of customer service experience.
• Excellent communication and interpersonal skills.
• A positive, can-do attitude.
• Basic computer skills.

Responsibilities

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Skills

Excellent communication skills

Customer service skills

Ability to stay calm under pressure

Independence

Job description

Overview

The perfect candidate for this job will have excellent communication and customer service skills, the ability to stay calm under pressure, and the ability to work independently.

Responsibilities

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Qualifications

• At least one year of customer service experience
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• The ability to stay calm under pressure
• Basic computer skills